IntroductionBefore you startA backup is always advisedIf using a third-party builder or modal to embed the formIf the page is being cached or minified by a plugin or hosting companyTesting for Theme ConflictsTesting for Plugin Conflicts
Introduction
Gravity Forms uses WordPress』 best practices to make it as compatible as possible with all themes and plugins; however, some theme and plugin authors do not adhere to these best practices which can often result in a theme or plugin conflict with Gravity Forms.
The following sections provide instructions for determining if an issue you are experiencing with Gravity Forms is caused by a third-party. If you determine that your issue is not caused by a third-party following these instructions, please open a support ticket. If you were directed to this topic after having opened a ticket please reply to the ticket confirming that you have followed these steps and were still able to recreate this issue.
Before you start
A backup is always advised
It is advised to create a backup of your WordPress as good practise. Because you know what will happen the one time you forget this step…
If using a third-party builder or modal to embed the form
For the troubleshooting, you will want to create a test page, to embed your form directly using the WordPress form editor, without third-party builders or modal solutions.
Both WordPress Classic Editor and Gutenberg are supported.
If the page is being cached or minified by a plugin or hosting company
Caching and automatic JavaScript optimization techniques have been known to cause issues with plugins and even core WordPress features. It』s great to cache static pages to speed up loading times, but caching dynamic pages where you do changes often is not always a good practice. additionally, trying to automate the optimization of the scripts on the page without knowing each script』s needs is a possible way to break JavaScript related features.
So if your page is being cached or using any JavaScript related optimization done by a plugin, a CDN (e.g. CloudFlare, Sucuri, KeyCDN, etc) or your host using an internal proxy, Varnish, Redis object cache or any other caching engine, make sure to flush the cache and turn off caching and JavaScript optimizations completely during testing. Failure to do this can create false positives due to cached resources or the optimizations done.
Below you can find links to instructions to exclude your form page from caching for most used cached solutions
Breeze – CloudWays
CloudFlare
SG Optimizer
Sucuri
W3 Total Cache
WP-Optimize
WP Fastest Cache
WP Rocket
Some Hosts like WP Engine or Kinsta require the user to contact their support to request excluding the desired pages from their cache.
Fresh Forms for Gravity is a plugin that can help to deal with caching automatically in most cases.
Testing for Theme Conflicts
To test for a theme conflict:
Activate a default theme such as Twenty Thirteen, Fourteen, Fifteen, Sixteen, or Seventeen
Check to see if the issue still occurs
If the issue does not occur after having activated a default 「Twenty」 theme, your theme is causing a conflict with Gravity Forms.
If the issue continues to occur, you should then test for plugin conflicts.
Testing for Plugin Conflicts
To test for a plugin conflict:
Deactivate ALL plugins
Activate Gravity Forms
Check to see if the issue occurs
For multisite installations, you will need to ensure ALL plugins are disabled both on the sub-site Plugins menu (if it』s available) and the Network Admin Plugins page.
Also note Must-Use and Drop-ins plugins don』t have a deactivate option, if you have any of these installed, you will want to download their files to a safe place and remove them for testing.
If the issue does not occur, one (or more) of your plugins is causing a conflict with Gravity Forms. To determine which plugin(s) is causing the conflict, follow these steps:
Activate each plugin one by one
Check to see if the issue occurs after each plugin is activated