Common Questions about Gravity Forms Licensing

Common Questions about Gravity Forms Licensing

License RenewalsHow do I renew my license?What happens if my license expires?Why won』t my credit card go through?License UpgradesLicense TransfersLicense Payments, Cancellations & RefundsHow do I update or change my payment method or my account profile details?License KeysHow do I find my license key(s)?How do I use my license key?Can I see which sites are associated with my license?Can I revoke access from a site?Can I restore a license that I revoked?Obtaining Another Copy Of Your Receipt

License Renewals
How do I renew my license?
See this article on renewals, or this article regarding cancelling automatic renewals.
What happens if my license expires?
See this article on expiring licenses.
Why won』t my credit card go through?
If you』re not able to renew your license due to a transaction error, please contact support and be sure to provide the complete error message.
License Upgrades
See this article, or this one for legacy licenses.
License Transfers
See this article on transferring your license to another account.
License Payments, Cancellations & Refunds
Refer to these articles for information on purchases, cancellations, and refunds.
How do I update or change my payment method or my account profile details?
Follow the instructions in this article on payment methods, or this one about profile changes.
License Keys
How do I find my license key(s)?
See this article on finding and entering your license.
How do I use my license key?
Refer to the entering your license article for details.
Can I see which sites are associated with my license?
This is available within the license section of your account. See this article.
Can I revoke access from a site?
Yes. See this article for more information.
Can I restore a license that I revoked?
Yes. See this article for more information.
Obtaining Another Copy Of Your Receipt
Refer to this article for instructions.

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